Shipping policy

At our store, we are committed to delivering your orders quickly, safely, and efficiently across the United States and Canada.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Locations

We currently ship only to:

  • United States
  • Canada

Estimated Delivery Time

United States

  • Standard Shipping: 3–5 business days

Canada

  • Standard Shipping: 5–8 business days

Delivery times may vary depending on your location, customs processing, weather conditions, or courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

We may occasionally offer:

  • Free Shipping promotions
  • Discounted shipping offers

These promotions will be clearly displayed on our website when available.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment status.

Please allow 24–48 hours for tracking information to update.

Customs, Duties & Taxes (Canada)

Canadian orders may be subject to customs fees, import duties, or taxes imposed by local authorities. These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice a mistake, contact us immediately at our support email before your order is shipped.

Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.

If your package is significantly delayed or lost, please contact us and we will do our best to assist you.

Contact Us

If you have any questions regarding shipping, please contact our support team through our Contact Us page.

Business Name: The Aurora

Phone number: (907) 313-2789

Email: support@theaurora.store

Address: 1831 S Salem Dr, Anchorage, AK 99508-5156