FAQ
Frequently Asked Questions (FAQ)
About Theaurora
Q: What is Theaurora?
Theaurora is a beauty brand specializing in premium hair care tools and accessories, including hair straighteners, curling wands, dryers, and silk hair wraps.
Q: Where is Theaurora based?
Theaurora is based in Anchorage, Alaska, USA.
Orders & Payments
Q: How can I place an order?
Orders can be placed directly through the official https://theaurora.store/. Simply add products to the cart and proceed to checkout.
Q: What payment methods are accepted?
Theaurora accepts major credit and debit cards, PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they are processed. Contact customer support as soon as possible for assistance.
Shipping & Delivery
Q: Where does Theaurora ship?
Theaurora currently ships to USA and Canada
Q: How long does shipping take?
Standard delivery typically takes 3–5 business days, depending on the destination and local postal services.
Q: How can I track my order?
Once your order ships, a tracking number will be sent via email. Track your package through the carrier’s website.
Returns & Exchanges
Q: What is the return policy?
Returns are accepted within 30 days of delivery for unused and unopened items in their original packaging.
Q: How do I start a return?
Contact customer support with your order number and reason for return. Instructions will be provided for returning the item.
Q: Are shipping fees refundable?
Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Product Information
Q: Are Theaurora products safe for all hair types?
Yes, all tools and accessories are designed to suit various hair types and textures.
Q: How should I care for my silk hair wrap?
Hand wash in cold water with mild detergent and air dry to maintain softness and durability.
Contact & Support
Q: How can I contact Theaurora?
For inquiries, email support@theaurora.store or use the contact form on the website.
Q: What are the customer service hours?
Customer support is available Monday to Friday, 9 AM – 6 PM (Alaska Time).